Senior Patient Services & Scheduling Specialist

Michigan Institute of Urology; Rochester Hills (MI); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver high-quality front-desk service, handle phone inquiries, register patients, collect payments, and coordinate referrals and authorizations. This role bridges clerical and clinical teams to ensure a seamless patient experience.

The ideal candidate has 2-3 years of customer service experience in a medical office, familiarity with CPT/ICD-10, and strong communication skills; experience in urology is preferred.

Qualifications

• Requires 2-3 years of customer service experience.
• Medical office experience preferred, especially urology.
• Basic knowledge of CPT coding and ICD-10 ICD coding is preferred.

Responsabilités

• Answer phones and greet patients/visitors.
• Register new patients and update demographics.
• Collect co-pays, deductibles, and outstanding balances.
• Schedule appointments, follow-ups, and procedures.
• Process referrals and authorizations as needed.
• Scan and file medical records.
• Maintain patient confidentiality per HIPAA.

Connaissances

Microsoft Office

EMR navigation

Phone handling

Organizational skills

Customer service

HIPAA compliance

Verbal and written communication

Formation

High School Diploma or equivalent

Some college coursework

Outils

EMR systems

Billing software

Description du poste

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver high-quality front-desk service, handle phone inquiries, register patients, collect payments, and coordinate referrals and authorizations. This role bridges clerical and clinical teams to ensure a seamless patient experience.

The ideal candidate has 2-3 years of customer service experience in a medical office, familiarity with CPT/ICD-10, and strong communication skills; experience in urology is preferred.