Patient Experience Coordinator

Advanced Urology Institute; Florida; On-site; USD 34,000 - 52,000; Full time

Job summary

Advanced Urology Institute is seeking a Patient Service Representative I to deliver exemplary patient service by phone or in person. You will greet patients, register new arrivals, collect payments, verify insurance, and coordinate appointments with the clinical team.

The role requires strong organizational skills, professionalism, and ability to multitask in a fast-paced medical office. Prior experience in urology or healthcare is preferred.

Qualifications

• Minimum 1–3 years of customer service experience required.
• Experience in a medical office; urology experience preferred.
• Basic knowledge of CPT coding and ICD-10 coding preferred.

Responsibilities

• Answer phones and greet patients and visitors.
• Register new patients and update demographics.
• Schedule appointments and coordinate intake/check-out.
• Collect co-payments, deductibles and balances.
• Verify insurance information and referrals as needed.
• Maintain confidential PHI and ensure HIPAA compliance.

Skills

Customer service

Phone handling

Office administration

EMR navigation

HIPAA compliance

Education

High School Diploma

Some college coursework

Tools

Microsoft Office

EMR systems

Job description

Advanced Urology Institute is seeking a Patient Service Representative I to deliver exemplary patient service by phone or in person. You will greet patients, register new arrivals, collect payments, verify insurance, and coordinate appointments with the clinical team.

The role requires strong organizational skills, professionalism, and ability to multitask in a fast-paced medical office. Prior experience in urology or healthcare is preferred.