Patient Access & Front Desk Specialist I

Advanced Urology Institute LLC; Ocala (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Advanced Urology Institute LLC is seeking a Patient Service Representative I to ensure an exemplary patient experience via phone or in person. You will greet patients, register demographics, collect payments, verify insurance, and route information to clinical staff.

Responsibilities include handling referrals, scanning records, scheduling visits, and maintaining PHI confidentiality in a fast-paced medical office environment.

Qualifikationen

• Minimum 1-3 years of customer service experience.
• Medical office experience preferred.
• Basic CPT/ICD-10 knowledge preferred.

Aufgaben

• Welcomes and greets patients and visitors or handles calls.
• Registers new patients and updates demographics.
• Collects co-pays and balances; verifies insurance.
• Scans and files medical records; maintains PHI security.
• Schedules appointments and follow-ups; notifies staff of arrivals.
• Responds politely to inquiries and maintains front desk organization.

Kenntnisse

Microsoft Office

EMR systems

Phone handling

Organizational skills

Customer service

Ausbildung

High School Diploma or equivalent

Some college coursework

Tools

EMR systems

Jobbeschreibung

Advanced Urology Institute LLC is seeking a Patient Service Representative I to ensure an exemplary patient experience via phone or in person. You will greet patients, register demographics, collect payments, verify insurance, and route information to clinical staff.

Responsibilities include handling referrals, scanning records, scheduling visits, and maintaining PHI confidentiality in a fast-paced medical office environment.