Patient Experience Specialist II

Michigan Institute of Urology; West Bloomfield Charter Township (MI); Sur place; USD 40 000 - 48 000; Plein temps

Résumé du poste

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver top-tier front desk and scheduling support in a fast-paced urology practice.

You will greet patients, register and verify information, collect payments, coordinate referrals, and ensure accurate medical records while maintaining confidentiality. Strong communication and multitasking are essential to keep patient flow smooth and compliant with HIPAA standards.

Qualifications

• HS diploma required; some college preferred.
• 2–3 years of customer service experience required.
• Medical office experience and CPT/ ICD-10 knowledge preferred.

Responsabilités

• Answer phones and greet patients and visitors.
• Registers new patients and updates demographics.
• Collects outstanding patient balances and co-pays.
• Obtains referrals and authorizations when required.
• Scans and files patient information; schedules appointments.
• Maintains patient confidentiality and PHI security.
• Supports billing with charge entry and timely documentation.
• Performs other clerical tasks and supports staff as needed.

Connaissances

Microsoft Office

EMR navigation

Customer service

Excellent communication

HIPAA compliance

Multitasking

Cash handling

Phone etiquette

Medical terminology

Confidentiality

Formation

High School diploma

Some college

Outils

EMR software

Description du poste

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver top-tier front desk and scheduling support in a fast-paced urology practice.

You will greet patients, register and verify information, collect payments, coordinate referrals, and ensure accurate medical records while maintaining confidentiality. Strong communication and multitasking are essential to keep patient flow smooth and compliant with HIPAA standards.