Patient Experience Specialist I

MidLantic Urology; Raleigh (NC); Vor Ort; USD 31.000 - 46.000; Vollzeit

Zusammenfassung

MidLantic Urology is seeking a Patient Service Representative I to deliver exceptional patient service both by phone and in person. The role coordinates front desk tasks, patient registration, and payments to ensure a smooth intake and checkout experience.

You will work closely with clinical staff to verify insurance, schedule follow-ups, and maintain accurate records. The position requires strong organizational skills, HIPAA compliance, and the ability to handle multiple tasks in a high-volume

Qualifikationen

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years’ customer service experience required.
• Experience in a medical office; urology preferred.
• Basic CPT/ ICD-10 knowledge preferred.

Aufgaben

• Greets and assists patients and visitors in person or by phone.
• Maintains a clean, organized front desk area.
• Registers new patients and updates demographics and insurance information.
• Collects co-pays and outstanding balances at checkout.
• Obtains referrals and authorizations when required.
• Scans documents into patient records and coordinates with clinical staff.
• Manages appointment scheduling and patient flow.

Kenntnisse

Customer service

Phone handling

EMR navigation

Office software

Medical terminology

HIPAA compliance

Interpersonal skills

Multi-tasking

Ausbildung

High School Diploma

Some college

Tools

Microsoft Office

EMR systems

Jobbeschreibung

MidLantic Urology is seeking a Patient Service Representative I to deliver exceptional patient service both by phone and in person. The role coordinates front desk tasks, patient registration, and payments to ensure a smooth intake and checkout experience.

You will work closely with clinical staff to verify insurance, schedule follow-ups, and maintain accurate records. The position requires strong organizational skills, HIPAA compliance, and the ability to handle multiple tasks in a high-volume