Patient Services Specialist II (Front Desk & Billing)

Michigan Institute of Urology; Michigan; Sur place; USD 22 000 - 36 000; Plein temps

Résumé du poste

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver outstanding customer service and support to patients throughout the intake, registration, and checkout process. The role involves handling calls, greeting patients, scheduling appointments, collecting co-pays, and coordinating referrals with clinical staff.

Candidates should have strong organizational skills, be proficient with Microsoft Office and EMR systems, and maintain HIPAA compliance.

Qualifications

• Requires high level of customer service and professionalism.
• Experience handling patient registrations and payments.
• Ability to manage multiple tasks in a fast-paced medical office.
• Understanding of CPT/ICD coding is preferred.
• Protects patient confidentiality per HIPAA.

Responsabilités

• Greet patients and visitors in person or over the phone.
• Register new patients and update demographics, collect detailed information.
• Collect co-pays, deductibles, and outstanding balances.
• Obtain referrals and authorizations when required.
• Scan and file medical records; ensure accurate charting and documentation.
• Schedule follow-up visits, surgeries, and imaging as needed; ensure authorizations.

Connaissances

Microsoft Office

EMR navigation

Customer service

Communication skills

HIPAA compliance

Organizational skills

Telephone handling

Formation

High School Diploma or equivalent

Some college work preferred

Outils

EMR software

Billing/charge entry software

Scheduling software

Description du poste

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver outstanding customer service and support to patients throughout the intake, registration, and checkout process. The role involves handling calls, greeting patients, scheduling appointments, collecting co-pays, and coordinating referrals with clinical staff.

Candidates should have strong organizational skills, be proficient with Microsoft Office and EMR systems, and maintain HIPAA compliance.