Patient Services Coordinator

Advanced Urology Institute; Leesburg (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Advanced Urology Institute is seeking a Patient Service Representative I to deliver exemplary patient service both by phone and in person. You will manage front desk operations, register patients, verify insurance, collect payments, and coordinate referrals and authorizations, ensuring a smooth patient flow.

The role requires strong communication, multitasking, and a patient-centered attitude. Prior medical office experience is preferred, with a focus on accuracy and confidentiality.

Qualifications

• Proficiency with Microsoft Office and basic computer skills.
• Experience navigating EMR systems and healthcare software.
• Excellent multitasking and organizational abilities.

Responsibilities

• Welcomes and greets patients and visitors in person or over the phone.
• Registers new patients and updates demographics with detailed information.
• Collects co-pays and balances; verifies insurance information.
• Obtains referrals and authorizations when required.
• Scans documents into patient records and maintains PHI confidentiality.
• Notifies providers of patient arrivals and coordinates scheduling.

Skills

Microsoft Office

EMR navigation

Phone handling

Organizational skills

Customer service

Verbal/written communication

Education

High School Diploma or equivalent

Some college work preferred

Job description

Advanced Urology Institute is seeking a Patient Service Representative I to deliver exemplary patient service both by phone and in person. You will manage front desk operations, register patients, verify insurance, collect payments, and coordinate referrals and authorizations, ensuring a smooth patient flow.

The role requires strong communication, multitasking, and a patient-centered attitude. Prior medical office experience is preferred, with a focus on accuracy and confidentiality.