Patient Services Coordinator II

Michigan Institute of Urology; Dearborn (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver exceptional front-desk service, manage patient intake, and support billing processes. You will greet patients, collect payments, verify insurance information, and coordinate referrals, while upholding HIPAA and privacy standards.

The role requires strong communication, multitasking, and proficiency with EMR systems, with a focus on accurate records and smooth patient flow through the clinic.

Qualifications

• Proficient in Microsoft Office and able to navigate EMR systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and meet deadlines.
• Knowledge of health insurance products and benefits verification.
• Understanding of CPT/ ICD-10 coding knowledge preferred.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information including co-pays and insurance details.
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming documents into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates patient flow by notifying providers of arrivals and communicating with patients and staff.
• Schedules follow-up services and office visits; may schedule surgery or imaging with required authorizations.
• Responds to inquiries in a courteous manner.
• Keeps medical office supplies stocked and monitors inventory.
• Protects PHI and logs off computers to safeguard information.
• Ensures proper handoff of responsibilities after task completion.
• Meets attendance criteria and starts work promptly.
• Respects and supports diversity in behavior, language, and actions.
• Manages time and resources effectively.
• Ensures medical records are accurate and complete.
• Supports billing by completing charge entries within 48 hours and proper documentation of procedures.
• Performs other position-related duties as assigned.

Skills

Microsoft Office

EMR navigation

Phone handling

Organizational skills

Customer service

Multitasking

Communication skills

HIPAA compliance

Health insurance knowledge

Time management

Education

High School Diploma

Some college

Job description

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver exceptional front-desk service, manage patient intake, and support billing processes. You will greet patients, collect payments, verify insurance information, and coordinate referrals, while upholding HIPAA and privacy standards.

The role requires strong communication, multitasking, and proficiency with EMR systems, with a focus on accurate records and smooth patient flow through the clinic.