Patient Services Coordinator II – Front Desk Lead

Michigan Institute of Urology; Saint Clair Shores (MI); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Michigan Institute of Urology seeks a Patient Service Representative II to deliver exceptional customer service to patients, handle non-clinical support, and guide staff on complex issues. You will manage phones, greet patients, register patients, collect co-pays, and process referrals while ensuring PHI security and accurate records.

The role requires 2–3 years of medical office experience, basic CPT/ICD-10 knowledge, and proficiency with MS Office and EMR systems.

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.

Responsabilités

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly.
• Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
• Performs other position related duties as assigned.

Connaissances

Customer service

Phone handling

Multitasking

Communication

Formation

High School Diploma

Some college

Outils

EMR Systems

Microsoft Office

Description du poste

Michigan Institute of Urology seeks a Patient Service Representative II to deliver exceptional customer service to patients, handle non-clinical support, and guide staff on complex issues. You will manage phones, greet patients, register patients, collect co-pays, and process referrals while ensuring PHI security and accurate records.

The role requires 2–3 years of medical office experience, basic CPT/ICD-10 knowledge, and proficiency with MS Office and EMR systems.