Senior Patient Services & Scheduling Specialist

Michigan Institute of Urology; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Michigan Institute of Urology in Grand Rapids, MI seeks a Patient Service Representative II to ensure top-tier patient service and care. You will support non-clinical operations, assist with intake and checkout, including registration, balance collection, and appointment scheduling, while coordinating with clinical staff for a seamless patient experience.

You will contact patients, handle multiple responsibilities, protect PHI, and help with referrals, authorizations, and billing documentation

Qualifications

• Proficient with Microsoft Office and EMR systems.
• Ability to handle multiple tasks and deadlines in a fast-paced medical office.
• Knowledge of CPT codes and ICD-10 coding preferred.
• Excellent verbal and written communication skills.
• Understanding of health insurance products (HMO, PPO, etc.).

Responsibilities

• Answer phones and greet patients/visitors.
• Register new patients and update demographics.
• Collect co-pays, deductibles, and outstanding balances.
• Obtain referrals and authorizations when required.
• Scan and file medical records; ensure PHI confidentiality.
• Schedule follow-up visits, procedures, and appointments.
• Assist with billing by completing charge entries within 48 hours.

Skills

Customer service

Medical office experience

HIPAA compliance

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Some college coursework

Tools

Microsoft Office

EMR systems

Medical terminology

Job description

Michigan Institute of Urology in Grand Rapids, MI seeks a Patient Service Representative II to ensure top-tier patient service and care. You will support non-clinical operations, assist with intake and checkout, including registration, balance collection, and appointment scheduling, while coordinating with clinical staff for a seamless patient experience.

You will contact patients, handle multiple responsibilities, protect PHI, and help with referrals, authorizations, and billing documentation