Senior Patient Care & Scheduling Coordinator

Dovetail Health Inc.; Auburn (MA); On-site; USD 42,000 - 75,000; Full time

Job summary

Optum is seeking a front desk associate in Massachusetts to manage patient greetings, phone calls, scheduling, and basic billing tasks. The role requires HIPAA awareness and professional customer service in a medical office setting.

You will handle records, appointments, and clerical duties while ensuring accurate data entry and timely responses to routine inquiries. This position emphasizes reliability and strong communication within a busy healthcare environment.

Qualifications

• High School Diploma or GED or equivalent experience.
• 1+ years of data entry and customer service.
• 1+ years of experience with medical office procedures and terminology.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Answer incoming telephone calls promptly and courteously; manage multiple lines and patient outreach.
• Maintain consistent attendance and professional conduct with internal and external customers.
• Represent the company in a professional manner and follow policies and procedures.
• Handle front desk operations: answer phones, greet patients, schedule appointments, billing duties, and inquiries.
• Manage medical records; file, scan, and prepare for scheduling; ensure timely filing of correspondence.
• Perform clerical tasks as directed and assist with related duties.
• Ensure PHI is protected per HIPAA standards and applicable laws.
• Work independently and support other roles as needed.

Skills

Customer service

Data entry

Medical office procedures

MS Office (Excel/Word/Outlook)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Optum is seeking a front desk associate in Massachusetts to manage patient greetings, phone calls, scheduling, and basic billing tasks. The role requires HIPAA awareness and professional customer service in a medical office setting.

You will handle records, appointments, and clerical duties while ensuring accurate data entry and timely responses to routine inquiries. This position emphasizes reliability and strong communication within a busy healthcare environment.