Patient Care Coordinator: Front Desk & Scheduling

Optum; New Whiteland (IN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan options

Dental and Vision

Job summary

Optum is seeking an Associate Patient Care Coordinator to support front desk operations, appointment scheduling, registration, and cashiering at our Whiteland, IN location. This role assists patients, communicates with clinical staff, and helps ensure accurate medical records and billing information.

The position requires a high school diploma and 2+ years in customer service or healthcare; proficiency with MS Office and health information processes is preferred.

Qualifications

• 2+ years of customer services experience and/or experience working in a healthcare environment
• Proficient computer skills with Microsoft Office Suite and related software

Responsibilities

• Answers telephones and directs callers or initiates triage for response by medical personnel
• Schedules appointments and enters dates into the scheduler
• Receives payments, issues receipts, and handles cash/ins payments
• Reviews and files patient records, requests/pulls records for next-day appointments
• Confers with doctors and other staff to ensure accurate medical records and insurance eligibility

Skills

Customer service

Education

High School Diploma/GED

Job description

Optum is seeking an Associate Patient Care Coordinator to support front desk operations, appointment scheduling, registration, and cashiering at our Whiteland, IN location. This role assists patients, communicates with clinical staff, and helps ensure accurate medical records and billing information.

The position requires a high school diploma and 2+ years in customer service or healthcare; proficiency with MS Office and health information processes is preferred.