Patient Services Administrative Assistant

Optum; Concord (MA); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life/AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

Optum is seeking a Practice Support Assistant in Concord, MA to provide front-desk and clinical department support. The role emphasizes scheduling, patient greeting, and patient data accuracy across EMR systems.

Responsibilities include coordinating check-out, handling referrals, and managing forms and prior authorizations while delivering exceptional customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Preferred: Associate degree or medical office administration program.
• Experience with EMR or ability to learn EMR systems quickly.
• Experience with prior authorizations is a plus.

Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR.
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information.
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals.
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents.
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly.
• Manage a high-volume site within a team environment.

Skills

Customer service

Scheduling

Phone etiquette

Education

High School Diploma/GED

Associate's degree in medical office administration

Tools

EMR software

Job description

Optum is seeking a Practice Support Assistant in Concord, MA to provide front-desk and clinical department support. The role emphasizes scheduling, patient greeting, and patient data accuracy across EMR systems.

Responsibilities include coordinating check-out, handling referrals, and managing forms and prior authorizations while delivering exceptional customer service in a fast-paced environment.