Care Coordinator & Medical Scheduling Specialist

UnitedHealth Group; Burlington, Northern (MA, KY); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group's Optum division seeks a Medical Secretary to support patients, clinicians and department staff in a busy Urgent Care / Orthopedics setting in Burlington, MA. You will answer phones, schedule appointments, manage referrals, and help coordinate patient flow while maintaining privacy and PHI protection.

The position offers a Monday–Friday, 8-hour shift within 8am–5pm, with opportunities to grow within a leading health organization.

Qualifications

• Experience in a medical/clinical setting is preferred.
• Strong communication and multitasking abilities are required.
• Proficiency with Microsoft Office products and general office tasks.

Responsibilities

• Answer phones and schedule appointments for patients and clinicians.
• Coordinate referrals and imaging requests and follow up as needed.
• Manage patient flow and check-in processes within the department.
• Communicate results to providers and other departments per protocol.
• Protect patient information and follow HIPAA guidelines at all times.
• Support the checkout process and book follow-up appointments when appropriate.

Skills

Customer service

Healthcare experience

Microsoft Office

Education

High School Diploma/GED

Tools

EPIC

Job description

UnitedHealth Group's Optum division seeks a Medical Secretary to support patients, clinicians and department staff in a busy Urgent Care / Orthopedics setting in Burlington, MA. You will answer phones, schedule appointments, manage referrals, and help coordinate patient flow while maintaining privacy and PHI protection.

The position offers a Monday–Friday, 8-hour shift within 8am–5pm, with opportunities to grow within a leading health organization.