Patient Care Coordinator: Front Desk & Scheduling

Optum; Marlborough (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee assistance program

Employee referral bonus program

Voluntary benefits

Job summary

ProHealth Physicians, part of Optum, is seeking a friendly Medical Receptionist to join our Family Medicine team. The role greets patients, checks in/out, schedules appointments and handles payments while maintaining patient demographics and privacy, using the EHR system per policy.

The position, based in Marlborough CT area, offers a Monday–Friday 8am–5pm schedule with potential coverage at nearby practices.

Qualifications

• High School Diploma/GED.
• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document details of patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
• Provide coverage at other ProHealth locations on an ad hoc basis.
• Perform other duties as assigned.

Skills

Reception experience

Customer service

MS Office

EPIC experience

Education

High School Diploma or GED

Tools

EPIC

Job description

ProHealth Physicians, part of Optum, is seeking a friendly Medical Receptionist to join our Family Medicine team. The role greets patients, checks in/out, schedules appointments and handles payments while maintaining patient demographics and privacy, using the EHR system per policy.

The position, based in Marlborough CT area, offers a Monday–Friday 8am–5pm schedule with potential coverage at nearby practices.