Patient Care Coordinator - Front Desk & Scheduling

Optum; Everett (WA); In loco; USD 22.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Descrizione del lavoro

Optum in Everett, WA is seeking an Associate Patient Care Coordinator to organize daily office activities and paperwork while delivering excellent customer service. You will be the first contact for patients, verify information, schedule appointments, and support the care team in a high-volume medical office.

In this role you will adhere to HIPAA, OSHA/WISHA and Lean processes, cover other offices as needed, and help the practice meet its financial and service goals with professionalism and

Competenze

• High School Diploma or GED required.
• 1+ year of computer proficiency across MS Outlook, Excel and Word.
• 1+ year of customer service or healthcare experience.
• Ability to travel to other locations for coverage.
• Flexible schedule with potential shift changes.

Mansioni

• Greet customers in the practice and provide directions as needed.
• Collect and verify patient information such as name and insurance.
• Perform insurance verification on the date of service.
• Follow payment security policies per Optum guidelines.
• Answer incoming calls and direct messages promptly.
• Maintain a work queue and complete pending actions like eligibility.
• Obtain patient signatures for required documents.
• Upload government IDs and insurance cards.
• Schedule and coordinate patient appointments as directed.
• Keep the workspace organized and clean.
• Prepare documentation for patient care as required.
• Meet performance metrics from Practice Management.
• Follow policies and contribute to a team environment.
• Maintain reliable attendance and support other offices as needed.

Conoscenze

Computer proficiency

Customer service

Travel flexibility

Flexible schedule

Formazione

High School Diploma/GED

Strumenti

Epic EMR

Descrizione del lavoro

Optum in Everett, WA is seeking an Associate Patient Care Coordinator to organize daily office activities and paperwork while delivering excellent customer service. You will be the first contact for patients, verify information, schedule appointments, and support the care team in a high-volume medical office.

In this role you will adhere to HIPAA, OSHA/WISHA and Lean processes, cover other offices as needed, and help the practice meet its financial and service goals with professionalism and