Patient Access & Scheduling Specialist

UMass Memorial Health; Leominster (MA); On-site; USD 36,000 - 65,000; Full time

Job summary

UMass Memorial Health is seeking an administrative associate to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and help schedule urgent and routine visits. Strong data entry, computer literacy, and customer service skills are essential.

This non-exempt role offers a 40-hour work week on days, with a standard 8:30-5 schedule. Training is provided, and the team emphasizes accurate records, patient communication, and coordinating

Qualifications

• Requires High School Diploma or higher.
• Experience in clerical or administrative roles preferred.

Responsibilities

• Greets visitors and patients for appointments.
• Verifies patient demographics and insurance information.
• Collects co-payments when applicable.
• Obtains consents for treatment and insurance/billing information.
• Schedules appointments and tests per clinician guidance.
• Prepares patient information for clinicians and test scheduling.

Skills

Data entry

Customer service

Computer literacy

Education

High School Diploma

Associate's or Bachelor's degree

Job description

UMass Memorial Health is seeking an administrative associate to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and help schedule urgent and routine visits. Strong data entry, computer literacy, and customer service skills are essential.

This non-exempt role offers a 40-hour work week on days, with a standard 8:30-5 schedule. Training is provided, and the team emphasizes accurate records, patient communication, and coordinating