Senior Partner Success Engineer (Remote, Implementations)

NICE (New Independent Conference Experts) Ltd.; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

NICE is seeking a Senior Partner Success Implementation Engineer to drive partner success across implementation, readiness, and ongoing product adoption. This remote US role demands advanced technical expertise, leadership in escalated engagements, and strategic guidance to ensure scalable deployment and long-term partner success.

The role also involves mentoring junior engineers, aligning with TAMs and Partner Success Managers, and contributing to technical leadership across the partner

Qualifications

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or related role.
• Ability to travel up to 20% regional travel; some international travel may be necessary.
• Exceptional communication skills translating highly technical concepts for diverse audiences.
• Proven ability to lead technical projects, influence stakeholders, and collaborate across cross-functional teams.
• Experience diagnosing and resolving complex issues across integrations, APIs, configuration, and deployment environments.

Responsibilities

• Provide expert-level technical guidance, troubleshooting, and platform knowledge to partner customers after readiness.
• Champion product enhancements and advocate for complex partner needs with engineering and product teams.
• Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
• Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Guide handoff from implementation to steady-state support, ensuring smooth transitions for partners and internal teams.
• Collaborate with TAMs and Partner Success Managers to assess partner maturity and drive adoption strategies.
• Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.

Skills

Technical guidance

Troubleshooting

Platform knowledge

APIs

Cross-functional collaboration

Mentoring

Tools

APIs

Job description

NICE is seeking a Senior Partner Success Implementation Engineer to drive partner success across implementation, readiness, and ongoing product adoption. This remote US role demands advanced technical expertise, leadership in escalated engagements, and strategic guidance to ensure scalable deployment and long-term partner success.

The role also involves mentoring junior engineers, aligning with TAMs and Partner Success Managers, and contributing to technical leadership across the partner