Senior Partner Success Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Travel opportunities

Cross-functional collaboration

Scalable playbooks and processes

Continuous improvement focus

Job summary

Ladders is seeking a Senior Partner Success Manager to lead the Partner Success function for its enterprise technology portfolio, focusing on delivering measurable value for business partners.

The role partners with internal stakeholders to design scalable processes, define success metrics, and continuously improve partner experiences across the lifecycle. This is a remote US-based position with potential travel and strong emphasis on cross-functional collaboration.

Qualifications

• Bachelor's degree or equivalent business experience
• 8+ years of relevant experience
• MBA is preferred
• 5+ years in the SaaS industry
• Strong knowledge of the IT Service Provider market

Responsibilities

• Establish operational plans for the Partner Success team
• Develop and implement new products and processes to achieve functional results
• Support the Partner Success team with high attention to detail
• Ensure partners maximize value from the company's platform investments
• Propose solutions to partner problems based on the platform
• Own communication with key partners and stakeholders
• Drive the definition and management of success metrics aligned with customer needs

Education

Bachelor's degree in related field or equivalent business experience

MBA

Job description

For our client, we are seeking a Senior Partner Success Manager to join the team of a leader in the Enterprise Technology space.

This role will guide the strategy and execution of a partner success function that helps business partners realize measurable value from a technology platform. You will partner closely with internal stakeholders to build scalable processes, define success metrics, and improve the overall partner experience. The position also calls for strong communication, operational discipline, and a focus on continuous improvement across the partner lifecycle.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Establish operational plans for the Partner Success team
• Develop and implement new products and processes to achieve functional results
• Support the Partner Success team with high attention to detail
• Ensure partners maximize value from the company's platform investments
• Propose solutions to partner problems based on the platform
• Own communication with key partners and stakeholders
• Drive the definition and management of success metrics aligned with customer needs

Qualifications

• Bachelor's degree in a related field or equivalent business experience
• 8+ years of relevant experience
• Preferred: MBA
• Preferred: 5+ years in the SaaS industry
• Strong knowledge of the IT Service Provider market

Benefits

• Flexible working conditions: onsite, hybrid, or remote
• Opportunity for travel to partner locations and events
• Engagement in cross-functional collaboration
• Access to scalable playbooks and processes for partner interactions
• Focus on continuous improvement and efficiency in processes

Our client is an equal opportunity employer.