Senior Partner Manager, Global Vendor Ops (Remote)

Affirm, Inc.; Atlanta (GA); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Remote-first

Health coverage for dependents

Equity/stock plan

Professional development

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across its global BPO network. You will own vendor performance, governance, and cross-functional initiatives to drive customer experience and compliance at scale.

The role requires 8+ years in vendor/BPO management with strong analytical and communication skills, and experience managing large vendor networks. This is a remote-first position with national scope and strong leadership expectations.

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define questions and work with analysts to build tools.
• Proven ability to drive vendor accountability through scorecards, governance, and interventions.
• Track record of leading large cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across geographies (preferred).
• Industry background in fintech, technology, or high-growth customer operations (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
• Skilled at turning complex data into clear narratives for senior leadership (preferred).

Responsibilities

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with Business Analyst team to shape metrics and dashboards.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for partner needs.
• Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions to improve customer experience and compliance.
• Act as senior escalation point for systemic issues.
• Drive product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Cross-functional leadership

Analytics

Executive governance

Data storytelling

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across its global BPO network. You will own vendor performance, governance, and cross-functional initiatives to drive customer experience and compliance at scale.

The role requires 8+ years in vendor/BPO management with strong analytical and communication skills, and experience managing large vendor networks. This is a remote-first position with national scope and strong leadership expectations.