Senior Partner Manager, Global Vendor Operations

Affirm, Inc.; Miami (FL); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage for dependents

Tech stipend

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking a senior Partner Manager to lead performance and transformation across our global BPO vendor network. This role drives vendor excellence, customer satisfaction, and long-term strategy while coordinating large cross-functional initiatives.

The ideal candidate will bring deep vendor/BPO management experience, strong analytical capabilities, and a proven ability to turn data into actionable insights for senior leadership.

Qualifications

• 8+ years in vendor/BPO management, operations, or related fields.
• Strong analytical skills with ability to define questions and build tools.
• Proven ability to drive accountability via scorecards, governance, and interventions.
• Track record of leading large, cross-functional programs with measurable impact.
• Exceptional communication and influencing skills with internal and vendor executives.

Responsibilities

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with Business Analyst team to shape metrics and dashboards.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point for vendor needs.
• Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM.

Skills

Vendor management

Analytics

Governance/scorecards

Cross-functional leadership

Executive communication

Vendor network leadership

Fintech industry exposure

Compliance knowledge

Data storytelling

Job description

Affirm, Inc. is seeking a senior Partner Manager to lead performance and transformation across our global BPO vendor network. This role drives vendor excellence, customer satisfaction, and long-term strategy while coordinating large cross-functional initiatives.

The ideal candidate will bring deep vendor/BPO management experience, strong analytical capabilities, and a proven ability to turn data into actionable insights for senior leadership.