Senior Partner Manager – Global Vendor Operations (Remote)

Affirm, Inc.; Houston (TX); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage

Spending stipends

Time off

ESPP

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network.

You will drive vendor excellence, shape long-term strategy, and lead cross-functional initiatives to improve customer experience and compliance at scale. This senior leadership role requires strong vendor/BPO management background, sharp analytical judgement, and the ability to translate data into actionable plans for executive stakeholders across Operations, Risk,

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define questions, work with analysts, and run independent analysis.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across geographies (preferred).

Responsibilities

• Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape metrics and dashboards.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into actions that improve customer experience and compliance.
• Act as senior escalation point for systemic issues.
• Drive product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs with vendor readiness.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Operations

Data analysis

Executive communication

Cross-functional leadership

Vendor governance

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network.

You will drive vendor excellence, shape long-term strategy, and lead cross-functional initiatives to improve customer experience and compliance at scale. This senior leadership role requires strong vendor/BPO management background, sharp analytical judgement, and the ability to translate data into actionable plans for executive stakeholders across Operations, Risk,