Senior Partner Manager - Vendor Excellence (Remote)

Affirm, Inc.; San Francisco (CA); Remote; USD 165,000 - 225,000; Full time

Benefits offered by this job

Health coverage

Tech stipend

Flexible time off

Employee stock purchase plan

Job summary

Affirm, Inc. seeks aSenior Partner Manager to lead performance and transformation across our global BPO vendor network. You’ll own vendor governance, drive customer experience, and shape long-term vendor strategy while leading large cross‑functional initiatives.

The ideal candidate brings vendor/BPO leadership experience, strong analytics, and proven ability to influence executives. This remote-first role offers competitive pay and equity, with pay bands reflecting location and scope.

Qualifications

• 8+ years in vendor/BPO management, operations, or related fields.
• Strong analytical mindset with ability to work with analysts and build tools.
• Proven track record driving vendor accountability through scorecards and governance.
• Led large, cross-functional programs with measurable impact.
• Exceptional communication and influencing skills with executives.

Responsibilities

• Own vendor performance including customer experience, SLAs, QA.
• Lead executive-level vendor governance (QBRs, escalations).
• Define operational strategies for services across the vendor network.
• Partner with Business Analytics to shape metrics and dashboards.
• Use data to diagnose gaps, validate trends, prioritize interventions.
• Run ad-hoc analyses and modeling for rapid decisions.
• Translate vendor insights into cross-functional actions to improve outcomes.
• Act as senior escalation point for systemic issues.
• Drive initiatives like product/process rollouts and vendor migrations.

Skills

Vendor management

Analytics

Governance

Cross-functional leadership

Executive communication

Vendor networks

Regulatory knowledge

Fintech experience

Job description

Affirm, Inc. seeks aSenior Partner Manager to lead performance and transformation across our global BPO vendor network. You’ll own vendor governance, drive customer experience, and shape long-term vendor strategy while leading large cross‑functional initiatives.

The ideal candidate brings vendor/BPO leadership experience, strong analytics, and proven ability to influence executives. This remote-first role offers competitive pay and equity, with pay bands reflecting location and scope.