Remote-First Partner Manager, Global Vendor Operations

Affirm, Inc.; United States; Remote; CAD 128,000 - 188,000; Full time

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network. You will own vendor performance, define operational strategies, and drive customer experience at scale.

This senior leadership role requires 8+ years in vendor management with strong analytics, governance, and cross-functional collaboration. The position supports a remote-first environment with competitive compensation and benefits.

Qualifications

• 8+ years in vendor/BPO management or operations.
• Strong analytical capability to build tools and analyze data.
• Proven ability to drive vendor accountability through scorecards and governance.
• Experience leading large cross-functional programs with measurable impact.
• Exceptional communication with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across geographies.
• Industry background in fintech/technology or high-growth customer operations (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).

Responsibilities

• Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape metrics and dashboards.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point for partner needs.
• Lead initiatives requiring coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions to improve CX and compliance.
• Act as senior escalation point for systemic issues.
• Drive initiatives like product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Data analytics

Cross-functional programs

Stakeholder communication

Governance & scorecards

Global vendor networks

Fintech/tech knowledge

Regulatory/compliance awareness

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network. You will own vendor performance, define operational strategies, and drive customer experience at scale.

This senior leadership role requires 8+ years in vendor management with strong analytics, governance, and cross-functional collaboration. The position supports a remote-first environment with competitive compensation and benefits.