Senior Vendor Operations & Partnerships Lead

Affirm, Inc.; Washington (District of Columbia); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Remote-friendly

Comprehensive benefits

ESPP

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across its global BPO vendor network. You will own vendor performance, governance, and strategic initiatives to scale operations and improve customer outcomes.

This role requires 8+ years in vendor or BPO management, strong data analytics, and the ability to influence executives. We offer a remote-first environment with competitive base pay and comprehensive benefits.

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define questions, work with analysts to build tools, and run independent analysis.
• Proven ability to drive vendor accountability through scorecards, governance, and interventions.
• Track record of leading large, cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across geographies (preferred).
• Industry background in fintech, technology, or high-growth customer operations (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
• Skilled at turning complex data into clear narratives for senior leadership (preferred).

Responsibilities

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
• Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Data analysis

Executive communication

Cross-functional leadership

Vendor governance

Large vendor networks

Fintech/tech background

Compliance knowledge

Data storytelling

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across its global BPO vendor network. You will own vendor performance, governance, and strategic initiatives to scale operations and improve customer outcomes.

This role requires 8+ years in vendor or BPO management, strong data analytics, and the ability to influence executives. We offer a remote-first environment with competitive base pay and comprehensive benefits.