Remote Senior Partner Manager, Global Vendor Operations

Affirm, Inc.; Dallas (TX); A distancia; USD 146.000 - 225.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage for you and dependents

ESPP stock purchase plan

Monthly stipends for tech setup

Generous time off

Descripción de la vacante

Affirm is seeking a Senior Partner Manager to lead performance and transformation across a global BPO vendor network. You will drive vendor excellence, customer satisfaction, and long-term vendor strategy while guiding large cross-functional initiatives.

The role requires leading high-visibility governance and translating analytics into actionable improvements for the business. Remote-first with leadership exposure across finance and risk teams.

Formación

• 8+ years of expertise in vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define questions and build tools.
• Proven ability to drive vendor accountability through scorecards and governance.
• Experience leading large, cross-functional programs with measurable impact.
• Exceptional communication and influencing skills with executives.

Responsabilidades

• Own vendor performance including customer experience, SLAs, compliance, and QA outcomes.
• Lead executive-level vendor governance (QBRs, escalations).
• Define operational strategies across the vendor network.
• Partner with analysts to shape metrics and dashboards needed to run the business.
• Use data to diagnose gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling for rapid decisions.
• Support Strategic Partnerships as liaison for partner operational needs.
• Lead cross-functional initiatives with Operations, Compliance, Product, Risk, Training, QA, WFM.
• Translate vendor insights into actions that improve CX and compliance.
• Act as senior escalation point for systemic issues.
• Drive product/process rollouts, vendor migrations, and regulatory implementations.
• Design structured change programs ensuring vendor readiness and adoption.
• Champion continuous improvement and innovation across the network.

Conocimientos

Vendor management

Operations leadership

Analytics

Executive communications

Cross-functional leadership

Descripción del empleo

Affirm is seeking a Senior Partner Manager to lead performance and transformation across a global BPO vendor network. You will drive vendor excellence, customer satisfaction, and long-term vendor strategy while guiding large cross-functional initiatives.

The role requires leading high-visibility governance and translating analytics into actionable improvements for the business. Remote-first with leadership exposure across finance and risk teams.