Senior Ops & Sales Leader for High-Volume Practice

Serenity Mental Health Centers; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) retirement plan

PTO 10 days to start, 15 after year 1,

Paid holidays

Job summary

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to own a high-volume location, drive revenue, and lead a team to the highest standards. You will shape day-to-day operations, optimize staffing, and track KPIs while maintaining exceptional member experiences.

The role demands proven sales leadership, accountability for targets, and the ability to coach staff to consistently meet performance goals in a fast-paced environment.

Qualifications

• 5+ years of leadership experience with a demonstrated blend of operations management and sales
• Proven track record of meeting and exceeding sales targets
• Background in hospitality, upscale retail, or premium service operations is a strong advantage
• Direct performance conversations and outcomes to show results

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Skills

Leadership

Sales targets

Operations management

Job description

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to own a high-volume location, drive revenue, and lead a team to the highest standards. You will shape day-to-day operations, optimize staffing, and track KPIs while maintaining exceptional member experiences.

The role demands proven sales leadership, accountability for targets, and the ability to coach staff to consistently meet performance goals in a fast-paced environment.