Operations & Sales Leader — High-Volume Location

Serenity Healthcare; Loveland (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health coverage (90% employer-paid)

401(k) plan

PTO 10 days

Holidays 10

Job summary

Serenity Healthcare seeks a Practice Manager, Sales & Operations to own a high-volume service location, overseeing staff, workflow, and the customer experience while driving revenue and performance metrics. You will lead visibly, hold the team accountable, and maintain high standards even under pressure.

Must blend operations leadership with a track record of hitting sales goals. No specific industry background is required; the focus is on leadership, accountability, and a growth mindset to

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting/exceeding sales targets.
• Demonstrated accountability to KPIs with clear reporting and decision-making.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct performance conversations with measurable outcomes.

Responsibilities

• Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, with clearly defined revenue targets and KPIs for the team.
• Set performance standards and uphold them through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient and professional, identifying and converting sales opportunities.
• Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to inform operational decisions.
• Identify underperformance early and address it with clear follow-through.

Skills

Leadership

Operations management

Sales

KPIs

Staffing

Job description

Serenity Healthcare seeks a Practice Manager, Sales & Operations to own a high-volume service location, overseeing staff, workflow, and the customer experience while driving revenue and performance metrics. You will lead visibly, hold the team accountable, and maintain high standards even under pressure.

Must blend operations leadership with a track record of hitting sales goals. No specific industry background is required; the focus is on leadership, accountability, and a growth mindset to