Practice Leader: Sales & Operations

Serenity Mental Health Centers; Sandy Springs (GA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision coverage

401(k) retirement plan

10 PTO days to start, 15 after yearone

Job summary

Serenity Mental Health Centers is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. You will drive revenue while running operations, lead by example, coach your team, and maintain high standards even under pressure.

If your background blends operations management with a track record of hitting sales goals, you’ll walk in already speaking the language.

Qualifications

• 5+ years of leadership experience blending operations and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs and data-driven decisions.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Experience having performance conversations and driving improvements.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Skills

Leadership

Sales targets

KPIs

Operations

Coaching

Job description

Serenity Mental Health Centers is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. You will drive revenue while running operations, lead by example, coach your team, and maintain high standards even under pressure.

If your background blends operations management with a track record of hitting sales goals, you’ll walk in already speaking the language.