Practice Manager - Sales & Operations Lead

Serenity Mental Health Centers; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical/dental/vision coverage

Paid time off: 10 days + 15 days after

Job summary

Serenity Mental Health Centers is hiring a Practice Manager, Sales & Operations to own a high-volume location’s operations, staffing, and revenue growth. You will lead the team, drive the sales pipeline, and ensure exceptional member experiences while hitting targets.

You bring 5+ years of leadership blending operations with sales, a proven track record of achieving KPIs, and a bias for data-driven decision-making.

Qualifications

• 5+ years of leadership experience with a demonstrated blend of operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity’s level of service, identifying and converting sales opportunities.
• Track location KPIs and use data to make real operational and commercial decisions.

Skills

Leadership

Operations mgmt

Sales track-record

KPI accountability

Job description

Serenity Mental Health Centers is hiring a Practice Manager, Sales & Operations to own a high-volume location’s operations, staffing, and revenue growth. You will lead the team, drive the sales pipeline, and ensure exceptional member experiences while hitting targets.

You bring 5+ years of leadership blending operations with sales, a proven track record of achieving KPIs, and a bias for data-driven decision-making.