Practice Manager, Sales & Operations Leader

Serenity Mental Health Centers; Denver (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Job summary

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to own a high-volume location—team, floor, numbers, sales pipeline, and member experience. You’ll lead visibly, drive accountability, and maintain high standards even in challenging times.

Ideal candidates bring a blend of operations leadership and a proven sales track record, with a focus on KPIs and revenue targets. No specific industry background required, and a strong emphasis on coaching and accountability is

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Accountability to KPIs with data-driven decisions.
• Background in hospitality, upscale retail, or premium service ops is a plus.
• Direct performance conversations with measurable outcomes.
• Proactive, not waiting to be told what’s off.

Responsibilities

• Own day-to-day operation of a high-volume service location, staffing and workflow.
• Drive sales performance with clearly defined revenue targets and KPIs.
• Set and maintain performance standards through coaching and accountability.
• Ensure efficient, professional member interactions and identify sales opportunities.
• Track location KPIs and use data to make operational and commercial decisions.
• Address underperformance with clear, timely actions.

Skills

Leadership

Operations management

Sales

KPIs

Revenue growth

Job description

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to own a high-volume location—team, floor, numbers, sales pipeline, and member experience. You’ll lead visibly, drive accountability, and maintain high standards even in challenging times.

Ideal candidates bring a blend of operations leadership and a proven sales track record, with a focus on KPIs and revenue targets. No specific industry background required, and a strong emphasis on coaching and accountability is