Senior Operations Admin - Data & Customer Service Lead

FedEx Group; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Job summary

FedEx Group is seeking a detail-oriented administrative professional to support management and operations in a fast-paced distribution environment. You will perform clerical tasks, data entry, reporting, and frontline customer service to resolve inquiries and issues.

Responsibilities include organizing data, assisting with audits, and ensuring accurate documentation for daily operations, while maintaining high accuracy and timely delivery of reports to management.

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience required; distribution center experience preferred.
• Proficient typing, data entry, and use of phone, copier, and fax.
• Solid knowledge of Microsoft Office and web-based applications.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Reviews, researches and enters data in various systems to support respective areas.
• Compiles data and prepares regular and ad hoc reports for management.
• Serves as frontline customer service to receive, solve and escalate inquiries and issues.
• Assists with BCSA audit data retrieval and documentation.

Skills

Customer service

Time management

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Group is seeking a detail-oriented administrative professional to support management and operations in a fast-paced distribution environment. You will perform clerical tasks, data entry, reporting, and frontline customer service to resolve inquiries and issues.

Responsibilities include organizing data, assisting with audits, and ensuring accurate documentation for daily operations, while maintaining high accuracy and timely delivery of reports to management.