Operations Admin II — Frontline Ops & Customer Service

FedEx Group; Perrysburg Township (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx is seeking a detail-oriented clerical/administrative associate to support hub and station operations, including linehaul and quality assurance. You will address customer inquiries promptly and help maintain accurate records to improve delivery times.

Responsibilities include data entry, reporting, and front-line customer service. The role requires strong organizational skills and the ability to multitask in a fast-paced environment.

Qualifications

• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills to work in a fast-paced environment with attention to detail.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering calls.
• Review, research and/or enter data in various systems to support the function area.
• Compile data and prepare regular and adhoc reports for management review.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

FedEx is seeking a detail-oriented clerical/administrative associate to support hub and station operations, including linehaul and quality assurance. You will address customer inquiries promptly and help maintain accurate records to improve delivery times.

Responsibilities include data entry, reporting, and front-line customer service. The role requires strong organizational skills and the ability to multitask in a fast-paced environment.