Operations Admin II: Data, Customer Service & Logistics

FedEx Group; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Equal Opportunity Employer

Job summary

FedEx Group is seeking a dedicated administrative professional to support hub and station operations. You will handle clerical tasks, data entry, and customer inquiries to help optimize delivery times and address issues promptly.

Responsibilities include filing, reporting, data reviews, and assisting with audits. You will also resolve customer inquiries, track package status, and support linehaul related clerical activities as needed.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical, or related experience; dock operations/distribution center background preferred.

Responsibilities

• Provide clerical support (photocopying, filing, faxing, emailing, phone) across hub/station operations.
• Enter and review data in various systems to support functional areas.
• Compile data and prepare regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and data retrieval for BCSA reviews.
• Investigate missing/damaged packages and ensure timely delivery and proper scans.
• Enter IC settlement information and maintain DOT files; support weekly reporting.

Skills

Customer service

Data entry

Microsoft Office

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Group is seeking a dedicated administrative professional to support hub and station operations. You will handle clerical tasks, data entry, and customer inquiries to help optimize delivery times and address issues promptly.

Responsibilities include filing, reporting, data reviews, and assisting with audits. You will also resolve customer inquiries, track package status, and support linehaul related clerical activities as needed.