Senior Operations Admin - Customer Care & Data Ops

FedEx Group; Pooler (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

FedEx is seeking an on-site clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. The role involves processing data, preparing reports, and serving as the initial customer contact to resolve inquiries.

The ideal candidate has strong typing/data entry skills, proficiency in Microsoft Office, and solid customer service experience in a fast-paced distribution environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills: typing, data entry, phone, copier, and fax use.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Review, research and/or enter data in systems to support respective functional area.
• Compile data and provide regular and ad hoc reports to management.
• Serve as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assist with BCSA audit data Retrieval for review.
• Support timely delivery by researching missing/misdirected packages and correcting addresses.

Skills

Typing & data entry

Microsoft Office

Customer service

Time management & multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking an on-site clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. The role involves processing data, preparing reports, and serving as the initial customer contact to resolve inquiries.

The ideal candidate has strong typing/data entry skills, proficiency in Microsoft Office, and solid customer service experience in a fast-paced distribution environment.