Senior Onsite IT Support Engineer - Mac/Windows

Spectraforce Technologies, Inc.; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Spectraforce Technologies, Inc. in New York, NY is seeking a Sr Network/Operations - Technical Support to provide end-user support across Windows, macOS, and mobile devices in an onsite environment.

The role emphasizes excellent customer service, strong communication, and cross-functional collaboration among divisions. Responsibilities include triaging intake calls, contributing to site readiness and process improvements, and backing up site lead as needed.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or earlier operating systems.
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
• At least 1 year of experience with Google suite applications.
• At least 1 year of experience with macOS (High Sierra).

Responsibilities

• Provide support for a fast growing group of team members in multiple divisions.
• Heavy focus on laptop support with a mix of Windows PCs, Macs, and mobile devices.
• Top notch customer focused support.
• Excellent written and verbal communication skills.
• Engaged in cross-train efforts amongst peers where applicable.
• Contribute to site level operational readiness, process improvements.
• Effectively manages up as needed.
• Self-aware of gaps in skills, works to improve.
• Frequent collaboration with site lead, acting as back-up when delegated to.
• Cross platform collaboration with immediate peers.
• Assist the Service Desk by actively taking/resolving intake calls.

Skills

Customer service

Communication

Team collaboration

Education

High School diploma or equivalent

Bachelor’s degree in Business/Information Systems/CS or military experience

Tools

Zendesk

HPSM

ServiceNow

Google Workspace

macOS High Sierra

JAMF Casper Suite

SCCM

Job description

Spectraforce Technologies, Inc. in New York, NY is seeking a Sr Network/Operations - Technical Support to provide end-user support across Windows, macOS, and mobile devices in an onsite environment.

The role emphasizes excellent customer service, strong communication, and cross-functional collaboration among divisions. Responsibilities include triaging intake calls, contributing to site readiness and process improvements, and backing up site lead as needed.