Onsite Senior IT Support Tech — Windows/macOS & Servers

CloudCover; San Francisco (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

CloudCover in South San Francisco, CA is seeking a Senior IT Support Technician for an onsite role to support users and maintain infrastructure. The position runs 8AM-5PM, Monday to Friday, with potential extensions and no sponsorships.

The candidate will support macOS and Windows, administer servers, manage backup systems (Veeam/NAS/S3), and write scripts to automate routine tasks. Local candidates only for a 6-month on-site assignment.

Qualifications

• Demonstrated proficiency supporting and administering both macOS and Windows.
• Hands-on scripting experience (PowerShell, Bash, or Python).
• Experience administering server environments.
• Experience with backup and storage technologies: Veeam, NAS, and S3.
• Strong troubleshooting, communication, and customer-service skills.

Responsibilities

• Provide on-site IT support across mixed macOS and Windows environments, including hardware, software, and network troubleshooting.
• Administer and maintain server infrastructure, including day-to-day monitoring and maintenance.
• Manage and monitor backup systems, including Veeam, NAS, and S3-based storage.
• Write and maintain scripts to automate routine IT tasks and improve operational efficiency.
• Deploy, configure, and support end-user laptops and desktops, including Insitro-issued equipment.
• Escalate and resolve issues beyond tier-1 support, partnering with the broader IT/infrastructure team.
• Maintain accurate documentation of systems, configurations, and support procedures.

Skills

macOS & Windows support

Scripting

Server administration

Backup/storage

Customer service

Tools

PowerShell

Bash

Python

Veeam

NAS

S3

Job description

CloudCover in South San Francisco, CA is seeking a Senior IT Support Technician for an onsite role to support users and maintain infrastructure. The position runs 8AM-5PM, Monday to Friday, with potential extensions and no sponsorships.

The candidate will support macOS and Windows, administer servers, manage backup systems (Veeam/NAS/S3), and write scripts to automate routine tasks. Local candidates only for a 6-month on-site assignment.