Onsite IT Help Desk Specialist — Multiplatform Support

Spectraforce; Irvine (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

The Spectraforce IT Help Desk Technician role in Irvine, CA is a 6-month onsite contract providing front-line support for hardware, software, and network issues across the enterprise. You will handle issues in person, by phone, or remotely, with a focus on customer service.

Ideal candidates have 2–4 years in desktop support, strong communication, and experience with Windows/macOS, ServiceNow, and remote tools. Collaboration with IT teams is essential to resolve complex problems promptly.

Qualifications

• Associate's degree or equivalent professional experience in IT.
• 2–4 years of desktop support or help desk experience.
• Strong customer service mindset and communication skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Provide Tier 1/2 support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS).
• Resolve problems in person, by phone, or remotely; log and track issues in ServiceNow.
• Perform remote troubleshooting and diagnostics; install and maintain software/OS.
• Collaborate with IT teams to ensure timely issue resolution and proper escalation.

Skills

Customer service

Problem solving

Multitasking

Verbal & written communication

Education

Associate's degree in Computer Science or Information Technology

Tools

JAMF Pro

Active Directory

Microsoft Intune

PowerShell

Job description

The Spectraforce IT Help Desk Technician role in Irvine, CA is a 6-month onsite contract providing front-line support for hardware, software, and network issues across the enterprise. You will handle issues in person, by phone, or remotely, with a focus on customer service.

Ideal candidates have 2–4 years in desktop support, strong communication, and experience with Windows/macOS, ServiceNow, and remote tools. Collaboration with IT teams is essential to resolve complex problems promptly.