Technical Support Specialist

Spectraforce; New York (NY); On-site; USD 34,000 - 55,000; Full time

Job summary

Spectraforce is seeking a Sr Network/Operations Technical Support professional for an onsite role in New York, NY. You will support a fast-growing group across divisions, primarily laptop support for Windows, Mac, and mobile devices, with a strong focus on customer service.

Responsibilities include intake call resolution, site readiness, process improvements, and collaboration with site leads and peers. Requires 3+ years in end-user support and experience with ticketing tools.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 3+ years of remote administration and end user support.
• 3+ years of Windows 10 or earlier.
• 3+ years of ticketing tools (Zendesk, HPSM, ServiceNow).
• 1+ years of Google suite applications.
• 1+ years of macOS (High Sierra).

Responsibilities

• Provide support for a fast growing group of team members in multiple divisions.
• Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
• Top notch customer focused support.
• Excellent written and verbal communication skills.
• Engaged in cross-train efforts amongst peers where applicable.
• Contribute to site level operational readiness, process improvements.
• Effectively manages up as needed.
• Self-aware of gaps in skills, works to improve.
• Frequent collaboration with site lead, acting as back-up when delegated to.
• Cross platform collaboration with immediate peers.
• Assist the Service Desk by actively taking/resolving intake calls.

Skills

Remote administration

End user support

Windows 10

MacOS support

Ticketing systems

Google Workspace

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Zendesk

HPSM

ServiceNow

Google Workspace

Job description

Job Title: Network/Operations - Technical Support - Sr

Location: New York, NY 10011 - Onsite

Duration: 9 Months

Responsibilities:

• Provide support for a fast growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
• Top notch customer focused support
• Excellent written and verbal communication skills
• Engaged in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross platform collaboration with immediate peers
• Assist the Service Desk by actively taking/resolving intake calls

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or earlier operating systems.
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
• At least 1 year of experience with Google suite applications.
• At least 1 year of experience with macOS (High Sierra)

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.
• 1+ years of experience with Active Directory services integration.
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
• Apple certification(s).
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
• 1+ years of macOS Server administration experience.
• 1+ years of experience with Active Directory.
• 1+ years of macOS Server administration experience.
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS