Multiplatform IT Support Specialist (Windows & macOS)

Strategic Staffing Solutions, Inc.; New York (NY); On-site; USD 62,000 - 68,000; Full time

Job summary

Strategic Staffing Solutions, Inc. is seeking an IT Support Specialist to provide Windows and macOS user support in a fast-growing, on-site environment in New York City. The role covers a mix of Windows PCs, Macs, and mobile devices, with emphasis on high-quality, customer-focused service.

The position requires experience supporting 50+ users, comfort with Zendesk, HPSM or ServiceNow, and a willingness to collaborate across teams. On-site only, 100% onsite, W2 rate provided.

Qualifications

• High School Diploma, GED, or equivalent certification (prefer Bachelors Degree in IS or Computer science)
• Experience supporting 50+ users
• Certifications are ideal but not required
• Corporate environment experience strongly preferred

Responsibilities

• Support a fast-growing group of team members across multiple divisions.
• Provide laptop support, with an even mix of Windows PCs, Macs, and mobile devices.
• Deliver high-quality, customer-focused support.
• Demonstrate excellent written and verbal communication skills.
• Participate in cross-training with peers.
• Support site-level operational readiness and process improvements.
• Communicate with management as needed.
• Identify skill gaps and work to improve them.
• Collaborate with the site lead and provide backup support when delegated.
• Collaborate with peers across platforms.
• Assist the Service Desk by answering and resolving incoming support calls.

Skills

Remote administration

End-user support

Windows 10

Zendesk

HPSM

ServiceNow

Google Suite

macOS

Education

High School or GED

Bachelor's degree preferred

Tools

Zendesk

HPSM

ServiceNow

Job description

Strategic Staffing Solutions, Inc. is seeking an IT Support Specialist to provide Windows and macOS user support in a fast-growing, on-site environment in New York City. The role covers a mix of Windows PCs, Macs, and mobile devices, with emphasis on high-quality, customer-focused service.

The position requires experience supporting 50+ users, comfort with Zendesk, HPSM or ServiceNow, and a willingness to collaborate across teams. On-site only, 100% onsite, W2 rate provided.