Network/Operations - Technical Support - Sr

Spectraforce Technologies, Inc.; New York (NY); Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

Spectraforce Technologies, Inc. in New York, NY is seeking a Sr Network/Operations - Technical Support to provide end-user support across Windows, macOS, and mobile devices in an onsite environment.

The role emphasizes excellent customer service, strong communication, and cross-functional collaboration among divisions. Responsibilities include triaging intake calls, contributing to site readiness and process improvements, and backing up site lead as needed.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or earlier operating systems.
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
• At least 1 year of experience with Google suite applications.
• At least 1 year of experience with macOS (High Sierra).

Responsabilités

• Provide support for a fast growing group of team members in multiple divisions.
• Heavy focus on laptop support with a mix of Windows PCs, Macs, and mobile devices.
• Top notch customer focused support.
• Excellent written and verbal communication skills.
• Engaged in cross-train efforts amongst peers where applicable.
• Contribute to site level operational readiness, process improvements.
• Effectively manages up as needed.
• Self-aware of gaps in skills, works to improve.
• Frequent collaboration with site lead, acting as back-up when delegated to.
• Cross platform collaboration with immediate peers.
• Assist the Service Desk by actively taking/resolving intake calls.

Connaissances

Customer service

Communication

Team collaboration

Formation

High School diploma or equivalent

Bachelor’s degree in Business/Information Systems/CS or military experience

Outils

Zendesk

HPSM

ServiceNow

Google Workspace

macOS High Sierra

JAMF Casper Suite

SCCM

Description du poste

Job Title: Network/Operations - Technical Support - Sr

Location: New York, NY 10011 - Onsite

Duration: 9 Months

Responsibilities:

• Provide support for a fast growing group of team members in multiple divisions


• Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.


• Top notch customer focused support


• Excellent written and verbal communication skills


• Engaged in cross-train efforts amongst peers where applicable


• Contribute to site level operational readiness, process improvements


• Effectively manages up as needed


• Self-aware of gaps in skills, works to improve


• Frequent collaboration with site lead, acting as back-up when delegated to


• Cross platform collaboration with immediate peers


• Assist the Service Desk by actively taking/resolving intake calls

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.


• At least 3 years of experience in remote administration and end user support.


• At least 3 years of experience with Windows 10 or earlier operating systems.


• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).


• At least 1 year of experience with Google suite applications.


• At least 1 year of experience with macOS (High Sierra)

Preferred Qualifications:

• Bachelor's Degree in Business, Information Systems, Computer Science or Military experience.


• 1+ years of experience with Active Directory services integration.


• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.


• Apple certification(s).


• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).


• 1+ years of macOS Server administration experience.


• 1+ years of experience with Active Directory.


• 1+ years of macOS Server administration experience.


• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM


• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype


• 1+ years of experience with Mac experience supporting 100+ end users


• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS