Senior Cross-Platform IT Support Specialist - Onsite NY

Spectraforce; New York (NY); Sur place; USD 34 000 - 55 000; Plein temps

Résumé du poste

Spectraforce is seeking a Sr Network/Operations Technical Support professional for an onsite role in New York, NY. You will support a fast-growing group across divisions, primarily laptop support for Windows, Mac, and mobile devices, with a strong focus on customer service.

Responsibilities include intake call resolution, site readiness, process improvements, and collaboration with site leads and peers. Requires 3+ years in end-user support and experience with ticketing tools.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 3+ years of remote administration and end user support.
• 3+ years of Windows 10 or earlier.
• 3+ years of ticketing tools (Zendesk, HPSM, ServiceNow).
• 1+ years of Google suite applications.
• 1+ years of macOS (High Sierra).

Responsabilités

• Provide support for a fast growing group of team members in multiple divisions.
• Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
• Top notch customer focused support.
• Excellent written and verbal communication skills.
• Engaged in cross-train efforts amongst peers where applicable.
• Contribute to site level operational readiness, process improvements.
• Effectively manages up as needed.
• Self-aware of gaps in skills, works to improve.
• Frequent collaboration with site lead, acting as back-up when delegated to.
• Cross platform collaboration with immediate peers.
• Assist the Service Desk by actively taking/resolving intake calls.

Connaissances

Remote administration

End user support

Windows 10

MacOS support

Ticketing systems

Google Workspace

Formation

High School Diploma or equivalent

Bachelor’s Degree preferred

Outils

Zendesk

HPSM

ServiceNow

Google Workspace

Description du poste

Spectraforce is seeking a Sr Network/Operations Technical Support professional for an onsite role in New York, NY. You will support a fast-growing group across divisions, primarily laptop support for Windows, Mac, and mobile devices, with a strong focus on customer service.

Responsibilities include intake call resolution, site readiness, process improvements, and collaboration with site leads and peers. Requires 3+ years in end-user support and experience with ticketing tools.