US IT Support Technician - Remote & Onsite Helpdesk

Phyton Talent Advisors; New York (NY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Phyton Talent Advisors is seeking an IT Support professional to serve as the first line of contact for end users across the US region and on site in New York. You will troubleshoot incidents, guide users through technical steps, and document issues and resolutions in detail.

You will support Windows and macOS devices, manage SaaS apps, and assist with onboarding/offboarding, device provisioning, and VPN access while coordinating with the local IT team for events and conference-room tech.

Qualifications

• 2+ years in technical support, service desk, or help desk role.
• Experience with MDM and endpoint-security solutions.
• Experience supporting SaaS apps such as Google Workspace, Okta, Slack, JumpCloud/Jamf and Zoom.
• Practical experience supporting Windows and macOS.
• Experience using a ticketing/ITSM platform.
• Knowledge of workplace tech, printers, conference-room equipment, Wi-Fi, VPN, and remote support.

Responsabilités

• Act as the first point of contact via ticketing system and in-person for end users.
• Log, categorize, prioritise, troubleshoot, resolve, and follow up on incidents and requests.
• Provide clear, patient technical guidance and own resolution or handover.
• Document symptoms, steps, resolutions, and escalation details accurately.
• Provide onsite 1st line support for NY office: Wi-Fi, printers, rooms, and 2FA.
• Provide remote 1st line support across the US region.
• Support workplace technology and IT team during events and office changes.

Connaissances

Communication skills

Customer service

Time management

Agile environment

Outils

MDM

Antivirus

Google Workspace

Okta

Slack

Zoom

JumpCloud

Jamf

VPN

Description du poste

Phyton Talent Advisors is seeking an IT Support professional to serve as the first line of contact for end users across the US region and on site in New York. You will troubleshoot incidents, guide users through technical steps, and document issues and resolutions in detail.

You will support Windows and macOS devices, manage SaaS apps, and assist with onboarding/offboarding, device provisioning, and VPN access while coordinating with the local IT team for events and conference-room tech.