Senior On-Site Service Pro: Copy, Mail & Tech

Ricoh Americas Corporation; Dallas (TX); On-site; USD 34,000 - 55,000; Full time

Job summary

Ricoh Americas Corporation seeks a Senior On-Site Service Specialist to operate and maintain high-volume copying and finishing equipment at customer sites, perform basic repairs, and support related tasks. You will travel between locations and document service activity.

Requirements include a high school diploma or GED with 1–2 years of related work, a valid driver’s license, auto insurance, and proficiency with MS Office.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

• Operate high volume copy machines and perform binding and finishing work.
• Ensure copiers are working properly and check quality via daily inspections.
• Troubleshoot basics and escalate calls to technicians.
• Set up equipment as prescribed by the customer (toner add, stock paper, etc).
• Perform scanning/imaging of documents and occasional reception duties.
• Maintain records for management reports and inventories of supplies.
• Distribute mail, faxes, and supplies and coordinate service calls.

Skills

Customer service

Verbal communication

MS Office

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh Americas Corporation seeks a Senior On-Site Service Specialist to operate and maintain high-volume copying and finishing equipment at customer sites, perform basic repairs, and support related tasks. You will travel between locations and document service activity.

Requirements include a high school diploma or GED with 1–2 years of related work, a valid driver’s license, auto insurance, and proficiency with MS Office.