Senior On-Site Copy & Equipment Technician

Ricoh Americas Corporation

Detroit (MI)

On-site

USD 30,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, life, and disability"

401K, HSA, and FSA investments

Tuition assistance

Paid vacation time and paid holidays

Job summary

Ricoh Americas Corporation seeks a Senior On-Site Service Specialist to support operations, copier maintenance, and mail/shipping tasks across client sites. You will manage high-volume copiers, perform basic repairs, and assist with reception duties when needed.

The role requires a high school diploma or GED and 1–2 years related experience, plus strong customer service and troubleshooting skills. Occasional travel may be required.

Qualifications

High school diploma or GED required.
1–2 years of related work experience required.
Copy center or related experience preferred.
Valid driver’s license may be required.
Competency in Microsoft Office Suite.

Responsibilities

Operate high-volume copy machines and perform binding.
Run daily quality checks on convenience copiers and clear jams.
Troubleshoot basic equipment and escalate to technicians as needed.
Set up equipment per customer instructions (toner, paper).
Perform document scanning and imaging duties.
Maintain records for management reports and inventories.
Travel between buildings when required.
Occasional reception duties and mail/shipping tasks.

Skills

Customer service

Verbal communication

Troubleshooting

Problem solving

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The role requires a high school diploma or GED and 1–2 years related experience, plus strong customer service and troubleshooting skills. Occasional travel may be required.

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