Senior On-Site Services Specialist

Ricoh USA, Inc.; Fayetteville (AR); On-site; USD 21,000 - 32,000; Full time

Job summary

Ricoh USA, Inc. is seeking an On-Site Services Specialist to operate high-volume copy and finishing equipment, handle mail and shipping tasks, and provide basic equipment maintenance. You may also perform reception duties and support light building operations on-site.

The role requires a high school diploma or GED with 1–2 years of related experience, and a valid driver’s license. Proficiency in MS Office and strong customer relations are valued.

Qualifications

• High school diploma or GED; 1–2 years related work experience.
• Valid driver’s license and minimum auto insurance.
• Competency in MS Office Suite.

Responsibilities

• Operate high-volume/dedigation copy machines; perform binding and finishing work.
• Check copier quality; clear jams; inform technicians of issues.
• Troubleshoot basic equipment and escalate to technicians.
• Set up equipment per customer instructions (toner, paper, etc.).
• Scan/imaging duties; may perform reception on a temporary basis.
• Maintain management reports and inventory records; manage supplies.

Skills

Customer relations

Verbal communication

Troubleshooting

Reading manuals/technical info

Independent work

Packing materials

Shipping/receiving

Attention to detail

Education

High school diploma or GED

1–2 years related work experience

Tools

MS Office

Job description

Ricoh USA, Inc. is seeking an On-Site Services Specialist to operate high-volume copy and finishing equipment, handle mail and shipping tasks, and provide basic equipment maintenance. You may also perform reception duties and support light building operations on-site.

The role requires a high school diploma or GED with 1–2 years of related experience, and a valid driver’s license. Proficiency in MS Office and strong customer relations are valued.