Senior On-Site Copier & Service Specialist

RICOH; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401K

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh seeks a Senior On-Site Service Specialist to operate and maintain high‑volume copy and bindery equipment at customer sites, manage mail and shipping tasks, and provide reception support as needed.

You will troubleshoot equipment, perform basic repairs, and coordinate service calls with technicians, while maintaining logs and ensuring quality in daily tasks. This on-site role may require overtime with occasional travel between buildings.

Qualifications

• Requires a high school diploma or GED with 1–2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver’s license and minimum auto insurance.
• Demonstrate competency in basic computer skills including MS Office Suite.

Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly and checks quality via daily inspections; clears paper jams and notifies technicians.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
• Performs duties of scanning and/or imaging documents.
• May perform Reception services on a temporary/occasional basis.
• Maintains records for management reports and inventories of supplies.
• Distributes office supplies, fax transmissions and mail to designated points.

Skills

Copier knowledge

Shipping/receiving

Troubleshooting

Customer relations

MS Office

Education

High school diploma

GED

Tools

MS Office

Copier maintenance tools

Job description

Ricoh seeks a Senior On-Site Service Specialist to operate and maintain high‑volume copy and bindery equipment at customer sites, manage mail and shipping tasks, and provide reception support as needed.

You will troubleshoot equipment, perform basic repairs, and coordinate service calls with technicians, while maintaining logs and ensuring quality in daily tasks. This on-site role may require overtime with occasional travel between buildings.