Senior On-Site Copier & Office Services Lead

Ricoh Americas Corporation; Coppell (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K plan

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Americas Corporation in Coppell, TX, is seeking a Senior On-Site Service Specialist. The role supports high-volume copy operations, copier repair, mail handling, shipping/receiving, and basic building support.

You will travel between customer sites and maintain service logs, reports, and billing records. The position requires a high school diploma or GED and 1–2 years’ related experience, with strong customer relations and problem-solving skills.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy or mailroom job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Responsibilities

• Runs high volume copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs all repair service on customer copier equipment.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.

Skills

Customer relations

Verbal communication

Troubleshooting

Reading technical information

Problem-solving

Independent work

Education

High school diploma or GED

Tools

Microsoft Office

PC

Job description

Ricoh Americas Corporation in Coppell, TX, is seeking a Senior On-Site Service Specialist. The role supports high-volume copy operations, copier repair, mail handling, shipping/receiving, and basic building support.

You will travel between customer sites and maintain service logs, reports, and billing records. The position requires a high school diploma or GED and 1–2 years’ related experience, with strong customer relations and problem-solving skills.