Senior On-Site Server & Desktop Technician

Worldwide TechServices; Egg Harbor Township (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Worldwide TechServices seeks a Senior Dynamic Server Support professional in Egg Harbor Township, NJ to troubleshoot desktops, laptops, Desk Side Support, ESF, and servers while engaging clients to resolve issues promptly.

The role requires technical school certification or equivalent and 0-2 years of relevant experience in customer service, with the ability to travel to client locations, lift up to 50 lbs, and maintain OEM certifications as directed.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience preferred.
• OEM certifications required as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established SLAs.
• Meet customer service satisfaction criteria per guidelines.
• Complete all administrative tasks for each call as documented.
• Real-time reporting of all calls per policies.
• Follow established policies and documents for service delivery.
• EnsureAssets and inventory control as per client agreements.
• Report all activity accurately and timely.
• Understand and follow safety policies daily.
• Other duties may be assigned to meet business needs.

Skills

Communication

Customer service

Driving

Lifting heavy equipment

Basic repair tools

Education

Technical school certification

Tools

Basic repair toolkit

Job description

Worldwide TechServices seeks a Senior Dynamic Server Support professional in Egg Harbor Township, NJ to troubleshoot desktops, laptops, Desk Side Support, ESF, and servers while engaging clients to resolve issues promptly.

The role requires technical school certification or equivalent and 0-2 years of relevant experience in customer service, with the ability to travel to client locations, lift up to 50 lbs, and maintain OEM certifications as directed.