Senior Server Support Technician – Field & On-Site

Worldwide TechServices LLC; Lenexa (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to diagnose and repair desktops, laptops, deskside systems, ESF, and servers. You will interact directly with clients to address technical issues and respond promptly and accurately.

Qualifications include technical school certification or equivalent and 0–2 years of experience; you must be able to travel to client locations, lift up to 50 lbs, own a basic repair toolkit, and hold OEM certifications.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Travel to client locations

Lift 50 lbs

Repair toolkit

Education

Technical school certification

Tools

OEM certifications

Hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to diagnose and repair desktops, laptops, deskside systems, ESF, and servers. You will interact directly with clients to address technical issues and respond promptly and accurately.

Qualifications include technical school certification or equivalent and 0–2 years of experience; you must be able to travel to client locations, lift up to 50 lbs, own a basic repair toolkit, and hold OEM certifications.